Monsieur B told us the panes were ready last October.
Our builder's insurer seemed to have agreed to pay for the damage months ago.
And still nothing happened, despite visits, phone calls and letters.
But finally, after another round of slightly bad tempered communication, Monsieur B and his team arrived, worked steadily and in a day replaced every single one of the eighty-two panes in the cottage windows and doors.
Well, not quite. By five o'clock they discovered they were short of one set of panes - for the lounge french window. So the removed (now cracked) panes had to be put back and they promised to return in a couple of weeks to complete the job. Smiles and hand shakes all round.
After they've gone, we shrug and say: "C'est Monsieur B."